A programaçao de conteúdos no Instagram como factor chave de envolvimento na Liga ASOBAL
DOI:
https://doi.org/10.17398/1885-7019.20.155Palavras-chave:
redes sociais, engagement, marketing digitalResumo
As redes sociais para as marcas desportivas são um meio que permite níveis muito elevados de interação com os seguidores. Há mais de uma década, surgiu o termo consumer engagement, o indicador que mede o grau de interação do utilizador com a marca. Atualmente, é um dos indicadores que gera mais preocupação para a estratégia das marcas. No domínio do desporto, não existem estudos que analisem os factores que favorecem o engagement, como o agendamento das publicações. Este estudo analisa o grau de impacto que a hora e o dia em que é feita uma publicação tem no envolvimento dos seguidores do Instagram de cinco clubes de andebol da Liga ASOBAL. Os resultados mostram que os clubes não estão a usar corretamente o fator dia para incentivar o envolvimento. Por outro lado, utilizam o fator tempo nas suas estratégias de comunicação para motivar a participação dos consumidores. Em termos práticos, este estudo fornece conhecimentos e recomendações aos gestores de marcas sobre os factores que afectam a taxa de envolvimento, a fim de executarem uma estratégia correcta de marketing digital e comunicação no desporto.
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